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In recent years, the increasing proliferation of the web as a social medium has led many to believe you can no longer control your brand. Customers today have countless, powerful outlets to shape, edit, criticize, and even completely hijack your brand, so it is no wonder why this can cause great concern for companies large or small.
Books and the popular press talk about such ‘brand hijacking’ and say that your brand is “what your customers says it is” – and while I agree with these perspectives, as we all know the reality is that there is often more to brand than this. Yes, there will always be those that take your brand and make it thei...
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